### Victoria's Secret Faces Major Cybersecurity Incident, Shuts Down Website Victoria's Secret, a leading lingerie retailer, recently experienced a significant cybersecurity incident that led to the temporary shutdown of its U.S. website and some in-store services. The company took this precautionary measure to address the security breach, which has raised concerns about the safety of customer data and online transactions. Following the incident, the website was restored, and the company extended return and reward deadlines for affected customers, indicating a commitment to customer service during this challenging time [https://www.ibtimes.co.uk/victorias-secret-website-goes-dark-after-security-breach-then-returns-extended-offers-1734560]. ### Breakdown of the Incident and Response 1. **Initial Shutdown**: - Victoria's Secret took down its website on May 29, 2025, due to an unspecified "security incident" that also affected some in-store services [https://www.apnews.com/article/victoria-secret-security-incident-website-down-c870000e7ae21369df52a5347626435d]. 2. **Duration and Impact**: - The website remained offline for several days, with reports indicating that the incident began on May 26, 2025. This disruption significantly impacted online sales, which account for a substantial portion of the company's revenue [https://www.news9live.com/technology/tech-news/victorias-secret-hack-online-store-email-down-2859851]. 3. **Restoration and Customer Support**: - By May 30, 2025, the website was back online, and the company announced extended deadlines for returns and rewards to accommodate affected customers [https://www.cp24.com/news/world/2025/05/30/victorias-secret-site-back-online-after-days-long-cyber-incident]. 4. **Ongoing Investigation**: - Victoria's Secret is currently investigating the incident with the help of external cybersecurity experts to ensure the safety of its systems and customer data [https://www.hackread.com/victorias-secret-website-down-security-incident]. ### Supporting Evidence and Data - **Timeline of Events**: - **May 26, 2025**: Security incident reportedly begins [https://www.news9live.com/technology/tech-news/victorias-secret-hack-online-store-email-down-2859851]. - **May 29, 2025**: Website taken down; in-store services affected [https://www.nbcnews.com/tech/security/victorias-secret-takes-website-security-incident-rcna209682]. - **May 30, 2025**: Website restored; customer support measures announced [https://www.cp24.com/news/world/2025/05/30/victorias-secret-site-back-online-after-days-long-cyber-incident]. - **Customer Impact**: - The incident has raised concerns among customers regarding data security and the reliability of online shopping with Victoria's Secret, which relies heavily on its digital sales channels [https://www.drapersonline.com/news/victorias-secret-hit-by-security-incident]. ### Conclusion and Key Takeaways In summary, **Victoria's Secret has faced a serious cybersecurity incident that led to the temporary shutdown of its website and some in-store services**. The company has since restored its online operations and is actively working to ensure customer safety and satisfaction. 1. **Incident Overview**: A cybersecurity breach prompted a website shutdown, affecting online and in-store services. 2. **Response Measures**: The company extended return and reward deadlines to support affected customers. 3. **Future Actions**: Ongoing investigations are being conducted to prevent future incidents and secure customer data. This incident highlights the vulnerabilities that retailers face in the digital age and the importance of robust cybersecurity measures to protect both the company and its customers [https://www.forbes.com/sites/daveywinder/2025/05/29/victorias-secret-lingerie-site-down---security-incident-cited].